Terms & Conditions

Terms and Conditions of Sale

09 October 2013

About Us at lorimers4cricket is an internet based cricket e-tail specialist, dedicated to cricket 12 months of the year.

We have built our reputation on the basis of friendly expert advice, a great range, customer service and our very competitive everyday prices. As our strap line suggests lorimers4cricket.co.uk is run by cricketers with over 50 years of playing at first class through to coaching. OK, it might be a play on words but in real terms it means that you receive expert friendly advice and customer service from cricketers and coaches who both understand and care about your cricket needs and equipment requirements.

 You will find all the big names here.....and some exciting new and specialist ones including Woodworm, Gray-Nicolls, Salix, Kookaburra, C&D Albion, Gunn & Moore, Kippax, Dukes and Newbery.....plus Asics, Masuri, Puma, Adidas and our own in house brand lorimers-cricket

 We are one of the very few online cricket specialists that regularly update our range and stock holding to reflect as accurately as humanly possible current and forward availability. We do not knowingly display any products in our online store that are not available at the time of ordering, apart from those with pre-order date tags alongside the add to basket button.

 Making A Purchase Making a purchase could not be easier. Just browse our catalogue and click on any items that you wish to buy and click on 'Add to Basket'. You will be asked to confirm the ordered item is correct. You can check and amend your purchases at any time by clicking on 'check basket' button before completing your order. You can then continue shopping or if you are finished, click on the 'checkout' button. You will be asked for a few details that we need to be able to complete your order.

 We accept Switch, Maestro, Delta, Visa, Solo, Electron and Mastercard where payment can be made by simply dialing our trained staff on 01388 661370

 We also accept payment by Pay Pal.

 Any back ordered items are not charged until they are shipped. You may if you prefer, send your credit card information separately via fax or by mail by selecting this option at the checkout.

 Returns are only accepted after 14 days of purchase and we must be notified in writing by e/mail or letter to approve authorisation within 7 days we do our best to offer a fast reliabe service all we ask is you treat us with the respect that we give you our customer.

 On returning cricket bats due to breakage the bat will be will ba inspected and then forwarded to the manufacturer for there inspection and wait for them to contact us with there assessment wheter it be repair or replace this depends on use, quality of cricket balls used and age of bat. We stand by there decision as being final whether it be free of repair, replacement (same or greater in value) or charging for services.

Please note: myCLUB garments are bespoke items with printed and/or embroidered badges/logos, and cannot be returned for exchange or refund. If you are unsure of sizing for any garment, please ask a member of staff. 

 Please note that due to changes in manufacturers specifcations from time to time designs, colours and colour trims may vary slightly from those displayed online.

 Shipping And Handling Normal delivery times are between 7.30am and 6.00pm Mon - Fri local time. All UK mainland deliveries are charged at £2.95 per order for up to 15kg on a weigh on a 2-3 day serviced. Royal Mail Special Delivery is avaiable priced at £4.95Deliveries to Ireland are £18.00, Northern Ireland, Isle of Man, Isles of Scilly are £13.00 and The Channel Islands such as Jersey and Guernsey, £4.95 per order, also up to 15kg weight. Saturday deliveries within mainland UK are available at an additional cost of £15.00 per order. All of our services require a signature upon delivery please.

 Items may take upto 14 days from despatch due to postal delays.

 If items have not arrived after 14 days of despatch we then notify Royal Mail to forward a claim and on the buyers request refund or forward a replacement Next Day Delivery.

 For orders outside of the above zones we will always advise you of any additional shipping costs, depending on your destination and carrier to be used, before we process your order or collect any payment. Please be assured that we do not charge your card in "real time" but only when your order is dispatched.Where items may be out of stock we will do are utmost to get them to you as soon as possible

 NB... please note that due to several security issues and rising delivery costs, plus receipt and customs problems experienced, we only able to accept orders from and ship to the UK Mainland, Highlands and Islands of Scotland, IOW, IOM, Isles of Scilly, BFPO, Northern Ireland, Ireland, The Channel Islands, Mainland Europe, USA/Canada and Australasia.

 Please also note that for orders placed from outside of the UK we are only able to ship goods to the invoice/card registered address.... apologies for any disappointment or inconvenience this causes.

 

 Delivery Schedule We acknowledge receipt of all orders via personal e-mail within a few working hours of receipt and do not use auto-respond e-mail.

 We aim to dispatch orders within 4-5 working days of receipt (exc Sat - Sun & Bank Holidays). We will always advise you of any possible further delays when acknowledging receipt of your order. Can we ask for your patience please, during our busiest times of the year, usually from mid January to July inclusive and around Christmas/New Year time, when we may take between 10-14 working days to dispatch your order .... please try and order early for Christmas and in pre-season to avoid any undue disappointment.

 UK mainland deliveries are made using Buisnaees Mail or other Courier (delivered next weekday after dispatch) Smaller items may de sent Royal Mail First Class Signed For Service to help shorten our order to delivery lead times and require a signature upon delivery please.

 If you are not normally at home during the day we will happily deliver to a neighbour or your place of work etc, which you can specify with your order by putting a note in the special delivery instructions box or by selecting the delivery to other than your invoice/card address option at the checkout stage..... please note for both your and our security all parcels must be signed for on delivery.

 Saturday UK deliveries are available at a cost of sending gloves, shoes and products upto 1kg per order delivery is £9.95 for cricket bats it is £19.95 (Courier) in Euorpe. For USA/ Canada and Australasia orders do take a little longer for prices for items with permitted dimensions prices are £14.95 for cricket bats £39.95 (Courier)

 Please note that for overseas orders we are only able to deliver to the card billing name and address.

 

 Back Orders In the event that your item(s) is temporarily out of stock, we will back order it for you. You will be given the option of a similar alternative product or the option to cancel your order if you would rather not wait. If we forward your order in part(s) you will not be charged for any subsequent deliveries made in completing your order in full, except in the case of pre-order lines with delayed / forward availability dates, as published above the "add to basket" buttons in our online store.

 Guarantee We guarantee your total satisfaction. All of our products come with a 14 day money back guarantee (extended for special dispensation over the Christmas/New Year period). This is providing that the item has not been used and is returned as new in it's original packaging and excludes any postal costs incurred, which are your responsibility.

 Please note that postage costs are refundable and our responsibility only in relation to any goods that have been incorrectly dispatched by us or found to be faulty at the time of delivery to you.

 Reaching Us If you need to reach us, please e-mail us at mail@lorimers4cricket.co.uk alternatively, you can call us Mon - SAT 9.30 am to 5.00pm Wed. 9.30am to 5.00pm (44) 01388 661370, please remember to remove the initial '0' if calling from overseas, or fax us on (44) 01388 661370. You can also write or visit us in person us at Peter Lorimer Sports 108 Newgate Street, Bishop Auckland,Co. Durham DL14 7EQ. UK. We also have a order line on 01388 661370

 Privacy Policy lorimers 4cricket do not disclose customers information to third parties. Cookies (small packets of data) are used on this shopping site, but only to keep track of the contents of your shopping basket once you have selected an item and to help you retain your address details on your own computer to save your time on future visits to us (but then only if you choose this option at the checkout).

 We may e-mail existing customers from time to time with new product news and offers, but you will always be given the opportunity to unsubscribe to prevent receiving unwanted e-mail. We promise not to sell or divulge your information to any direct mail or other mailing list companies.

 Returns Policy We offer a very fair returns policy, should your goods not be the correct size or colour. We offer either an exchange of goods or a total refund, providing that the goods have not been used, are returned in their original packaging and that you meet the cost of any additional postage incurred in completing the return and if applicable, any exchange. We suggest for your own security, that you use a recorded delivery service for any goods that you return to us and use the Goods Return note included with your order.If a number of items are purchased and returned and the value of the order is below £50.00 the refund returned back to the customer will have the postage deducted from the item or items kept by the buyer.

 Please note that postage costs are refundable and our responsibility only in relation to any goods that have been incorrectly dispatched by us or found to be faulty at the time of delivery to you.

 Remittance Terms We accept payment by VISA, MasterCard, Switch, Maestro, Electron, Delta or Solo cards or by cheque in the post (payable to Peter Lorimer Sports please). We do not use live online payment providers - we only charge your card when your order is dispatched.

 Thank you.
 

Privacy Statement

01 September 2006

In general use of this site we do not store or capture data about you, other than to log your IP address and session details, like the number of pages you view and the type of browser you use.

Your IP address and session details are automatically recognised by the Web server and we use the information only for system administration and to help us evaluate use of the website so that we can continue to develop and improve our online services.

 Where any personal data, like your name and address, is requested you will always be advised why it is needed, what it will be used for and how you can contact us to have the details amended or deleted.

 For example, you would need to fill in your name and address for accessing transactional services. In these transactional environments, you will also need to have cookies enabled.

 You can decide if you want to accept cookies by changing the settings on your computer. If you do not accept cookies some features on our sites will not work as we intend. You can reset your browser to refuse all cookies, or allow your browser to show you when a cookie is being sent. For precise instructions appropriate to your web browser select "help" from your menu bar and search for cookies.

 Peter Lorimers Ltd is registered with the Data Protection Commission in the UK and adheres to the Data Protection Act 1998.

 

 

Accessibility

23 August 2006

Wherever possible we use plain language throughout this website. Plain language is language that everyone in our audience can easily understand. The only exceptions to this are documents which convey text of a technical nature.

 

 Our aim is to make you visit as successful and enjoyable as possible we wherever possible conform to w3c web content accessibility guidelines.